Category: collaboration
It All Comes Together
At Mosaic, our overarching goal is to make our clients’ visions a reality by creating custom-built living and working environments they will love. We want the journey to fuel their ambitions, with a seamless, integrated approach they can trust will deliver on all counts.
From design, to construction, and final completion, we combine many facets into every project to create one efficient working machine that ensures a project is completed flawlessly. It’s all part of our model: to bring rich talent and diverse experience in every facet of design/build construction, integrated under one process-driven enterprise. When we begin our projects, it is imperative that our whole Team is introduced and every person’s role is explained and examined so you know when someone is reaching out, they are doing so with an invested goal of success for the client and their project.
“All the Mosaic Actions are critical components of our success,” says one Mosaic leader.
Does our culture of commitment sound like a good fit for you? If you’d like to be our next Team member, drop us a line at hiring@mosaicconstruction.net.
Close the Loop
The best leaders are those who follow through. At Mosaic, we live by an unwavering commitment to finish what we start, and always close the loop on action items. Our Team is intentionally comprised of people with multiple talents and backgrounds. One thing we all have in common is our focus on client satisfaction when clicking that “complete” box or crossing off an item on our to-do list. And, we bring that drive to our clients. We follow up. We don’t miss details. We go the extra mile to ensure no open items exist, and no tasks are left undone.
“Closing the loop is one of the most impactful Mosaic Actions,” says one Mosaic leader. “We take responsibility to make sure that all tasks are completed and agreements are met.”
We’re always looking for action-oriented professionals to join our growing Team. If you’re interested in learning more, reach out to us at hiring@mosaicconstruction.net.
Contributing to a Positive Environment
At Mosaic, we know we’re better, together. When rowing in the same direction, projects run more smoothly, challenges are more easily overcome, and expectations more clearly set and surpassed. A positive attitude isn’t optional on this Team, it’s in our DNA.
By cultivating a positive environment, where everyone feels welcome and supported, we achieve a happier, more engaged workforce—who in turn pay it forward to enhance the overall experience for our clients as well.
More than a lofty ideal, creating positivity is a daily practice at Mosaic. From bringing enthusiasm to a challenging task, to showing interest in the lives of our Team, clients and trade partners, we continually focus on setting up a positive environment which increases collaboration and partnerships to achieve our goals. We award a ‘Trade of the Month’ each month that recognizes and rewards a trade partner for going above and beyond on one of our projects, and bond with the companies that are responsible for the successful completion of the project. By creating positive experiences for our trade and vendor partners, our clients reap the benefits.
“Another way we ensure success is with our positive outlook,” says one Mosaic construction professional. “We’ve been there before and approach difficult situations with calm leadership; our clients sense this and are then at ease too. We address challenges with firm conviction and endless resolve to mitigate any issues that may arise, all while maintaining a productive project experience.”
Would you like to share your enthusiasm and skills in our positive work environment? Email us at hiring@mosaicconstruction.net to explore the possibility.
Do It the Right Way
The Mosaic Team is unwavering in our commitment to excellence, bar none. We do things “the right way” using our experience to drive consistency, quality and efficiency in every facet of our work. It means being prepared and adhering to proven processes to eliminate mistakes and stick to timelines; it means always working with integrity as we deliver on client needs.
We hire for this fierce work ethic, which helps us win client praise and loyalty. We do right by our clients’ projects time and time again, using a well thought out plan, effective expectation-setting, and clear and consistent communications throughout our relationship.
“Our commitment to doing things the right way sets us apart in the field for a few reasons,” says one Mosaic Team member. “We focus on getting it right the first time, which saves our clients both money and time, and being consistent in this approach builds integrity and trust.”
Does our integrity-oriented work ethic sound like a good fit for yours? Connect with us at hiring@mosaicconstruction.net to discuss the potential.
Communicate the Story
Telling a great design-build brand story comes easy—when you have a rich history, strong culture, and extensive client recommendations.
We know that compelling narratives are important to align project leaders and ensure we always bring the collective best work from our Team. Across all project types, our Team of highly skilled, design-build professionals know why they’re here and how they fit in. And they’re proud to do both, thanks in part to our compelling brand story.
We also know that differentiating ourselves in the industry adds credibility and inspires client confidence in our work. Communicating the story gives them a transparent view into who we are as Team members, and allows us to develop relationships—not just initiate transactions. We believe that transparency throughout the design and construction process is paramount to a successful outcome. By communicating openly, honestly and on a timely basis, we problem solve together and build trust with our clients and trade partners. We set realistic expectations regarding the project schedule, upcoming changes to the project impacting both cost and timing, and check in with our clients on a regular basis to ensure they are satisfied with the progress.
We have a rich history of being a referral-based company and our story gives clients a front-row view into how our past experiences helped us get where we are today. We intentionally deliver a better experience than our clients expect, and complete each project as if it was our own office, business, facility or home.
That brand promise is central to the story we share amongst ourselves, our clients and trade partners. It is not a pitch; it’s a way of letting our clients know we understand their needs and will help them articulate what they want to accomplish.
“Many of our clients are repeat customers,” says one Mosaic professional. “No matter how difficult the path, our clients know we do what we say and always make it right, and by working with us, they add to the chapters of a great book we’re helping to write, together.”
Interested in contributing your voice to our industry-celebrated story? Get in touch at hiring@mosaicconstruction.net.
Anticipate Needs
Being proactive and anticipating client needs keeps all parts moving like a well-oiled machine. Our attention to detail not only keeps budgets and schedules in check—it keeps client accolades rolling in, and Team pride rising.
As leaders in our field, it’s in our DNA to anticipate client needs and bring ambitious visions to life. By foreseeing potential obstacles, we limit surprises and ensure expectations are both met and exceeded.
This focus on anticipating needs means we are always thinking ahead, ready to equip clients with solutions for situations that haven’t even occurred, and questions that have not yet been asked. It also means we listen carefully to their vision and concerns throughout the process, ensuring continual understanding and ability to shape exceptional outcomes.
Delivering a successful project requires our project management and trade teams to leverage their past experience to keep a project moving forward and on track. By asking questions and thinking outside the box, we are able to anticipate situations that may have a cost impact, design change or schedule delay. For example, since our cannabis clients only have a certain amount of space to use to grow their product, we developed a tiered racking system for vertical grow opportunities that allows clients to double, triple and even quadruple their product output. By anticipating needs, we help our clients achieve their desired outcomes.
“Anticipating needs is critical for proper planning and allows for ample notice to trades and clients alike,” says one Mosaic Team member. “By doing this, we bring a heartening mix of confidence and attention to detail that satisfies trade partners, and inspires client trust.”
Are you interested in sharing your talents and knack for proactive solution-finding with our Team? Email us at hiring@mosaicconstruction.net to discuss mutual opportunity.
Mosaic’s cohesive Team starts here: building relationships and learning from one another
Building relationships is one of Mosaic’s core values that our Team members model consciously. As we have expanded rapidly over the past few years, we have become even more deliberate in building relationships within our Team. One of the vehicles we use to build and foster relationships is our bi-monthly board meetings. They are a touchpoint for sharing experiences, reflection, ideation and of course, connection.
As recently as three years ago, Mosaic’s Team used to meet in our 10-person Conference Room. Today, with Team members throughout the country, and a roster of more than 25 people, we have become more intentional around building relationships with one another and sharing best practices. Now, when the company gets together, we typically gather over Zoom—and our agenda continues to focus on the actions that hold us together, including building relationships and our other Mosaic Actions.
Building strong relationships benefits both our clients and our Team members. To ensure our Team benefits from the experience of our peers, in our bi-monthly board meetings, we share procedures and priorities, and creative solutions from the field. In these meetings, we communicate the story of our successes—and analyze the places where we can improve. We anticipate needs, close loops, and bring it all together for our clients and our Team members. As their trusted design-build partner, we often accompany clients to zoning or permitting meetings, even when out of state, so all questions and concerns can be answered and explained. We are involved early in the site selection process and will attend site walk-throughs with clients while they are considering an asset location, or in the due diligence phase to provide expertise and added value to their decision making.
If you would like to be our next Team member sharing your knowledge and celebrating with us, email us at hiring@mosaicconstruction.net. We look forward to connecting with you!
Stipulated Sum Agreements Make Us the Right Builder for You
Our goal as a design-build firm is to create value for our clients through outstanding service-delivery and building trusted relationships. One of the many ways we achieve our goal is how we structure our contracts. Our clients want to know what they’re paying for, and we are able to clearly spell that out by providing stipulated sum agreements.
What is a Stipulated Sum?
Also referred to as a lump sum contract, a stipulated sum requires a builder to agree to provide specified services for a fixed price based on labor and material costs. The builder is responsible for executing the job properly and will provide its own means and methods to complete the project. Specifically, we use stipulated sum agreements with our multifamily and commercial projects, and they allow us to better define the scope and schedule of projects.
“We have always been client-centric, and what that means is that we want our clients to look at us as their design-build partners. The way we have been set up from inception has lent itself to that type of relationship.”
– Andy Poticha
Why We Use Stipulated Sums
Cannabis Facility Construction uses stipulated sums so that our clients know what they’re getting, and we know exactly what we need to deliver. Our contracts are predictable and easy to manage and benefit our clients in the following ways:
No Hidden Fees
One of Cannabis Facility Construction’s key differentiators is that we never stick our clients with hidden fees, compared to cost-plus-fixed-fee and other contracts. “We don’t charge, as most architects and most contractors do, a percentage of construction,” said Andy Poticha, Principal of Cannabis Facility Construction, on the Cannabis Legalization News podcast. “You have no incentive to finish a job on time and you have every incentive to make it cost more money. We said if we’re truly going to be partners with our clients, we need to have some skin in the game. We’re going to be offering them our process and our intellectual property, and we’re going to say that the project’s going to take this long, and our fee is going to be a stipulated sum based on how long that’s going to take.”
Predictability
Our clients value the predictability of stipulated sum agreements, especially since they reduce risk and give them more confidence. With an agreed upon sum in place, our clients are not liable for any cost overruns. “It doesn’t matter to us if the project is $6,000, $600,000, $60 Million, or $600 million,” added Poticha. “If it takes six months to do, our fees are going to be the same. Our clients understand that we have an incentive to finish it in the time that we’ve agreed to. But just as importantly, we have the incentive to make sure that our client is getting the most bang for their buck without us having the incentive of trying to sell them something more.”
Better Collaboration
We find that stipulated sum arrangements foster a greater degree of collaboration between Cannabis Facility Construction and our clients. We are able to execute tight project management and more efficient communication to ensure that both parties are adhering to the scope of work. “We are very different in our approach to how we look at our clients,” said Poticha. “We have always been client-centric, and what that means is that we want our clients to look at us as their design-build partners. The way we have been set up from inception has lent itself to that type of relationship.”
The design-build methodology supports our goal because it allows us to streamline the construction process, which ultimately benefits our clients and our management team. “We look at every project not as a one-time project, how much money can we make, finish it, and go on to the next project,” added Poticha. “We’re offering our client this partnership so that they can go on and do what they do best, while we do what we do best.”
