Communicate the Story
Telling a great design-build brand story comes easy—when you have a rich history, strong culture, and extensive client recommendations.
We know that compelling narratives are important to align project leaders and ensure we always bring the collective best work from our Team. Across all project types, our Team of highly skilled, design-build professionals know why they’re here and how they fit in. And they’re proud to do both, thanks in part to our compelling brand story.
We also know that differentiating ourselves in the industry adds credibility and inspires client confidence in our work. Communicating the story gives them a transparent view into who we are as Team members, and allows us to develop relationships—not just initiate transactions. We believe that transparency throughout the design and construction process is paramount to a successful outcome. By communicating openly, honestly and on a timely basis, we problem solve together and build trust with our clients and trade partners. We set realistic expectations regarding the project schedule, upcoming changes to the project impacting both cost and timing, and check in with our clients on a regular basis to ensure they are satisfied with the progress.
We have a rich history of being a referral-based company and our story gives clients a front-row view into how our past experiences helped us get where we are today. We intentionally deliver a better experience than our clients expect, and complete each project as if it was our own office, business, facility or home.
That brand promise is central to the story we share amongst ourselves, our clients and trade partners. It is not a pitch; it’s a way of letting our clients know we understand their needs and will help them articulate what they want to accomplish.
“Many of our clients are repeat customers,” says one Mosaic professional. “No matter how difficult the path, our clients know we do what we say and always make it right, and by working with us, they add to the chapters of a great book we’re helping to write, together.”
Interested in contributing your voice to our industry-celebrated story? Get in touch at firstname.lastname@example.org.